Order Policies

REFUNDS & RETURNS

All sales are final, with the exception of custom orders canceled with sufficient notice (discussed below).  In the unlikely event that you are not happy with your order, please let us know as soon as possible so that we can fix any errors, and return the uneaten portion within 24 hours.  Partial or full refunds are decided on a case-by-case basis, but please note that we do not provide refunds in cases where an item was prepared correctly but a flavor or texture did not meet a personal preference.

CUSTOM ORDERS

If you place an order 1 month or more in advance, a 50% non-refundable deposit is due at the time of placing any custom order, with final payment due two (2) weeks prior to the delivery or pick-up date.  In the event of cancellation, these monies are forfeited (and cannot be credited toward future purchases).  If your custom order is made less than two (2) weeks in advance, the total amount is due immediately.  If final payment is not made by this date, the order is considered canceled.

Notification of cancellation must be made seven (7) or more days prior to the delivery or pick-up date in order to receive a partial refund of monies paid.  No refunds or credits will be issued for cancellations made with less than seven (7) days notice.  Note that regardless of the cancellation date, the 50% deposit is always non-refundable.

DESIGN FINALIZATION

The date of your final payment is the final date for any changes of the size, style, or flavors of the cake.  Any changes requested after this date cannot be guaranteed and may be subject to additional rush-order charges based upon time and product availability.